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Thank you for visiting www.FactoryDirect2you.com 2095 Foothill Blvd. La Verne, CA 91750 (909) 596-0511 (909) 596-7611 Fax (866) 233-6587 Toll Free Hours: 8:00 am - 5:00 pm PST M - F Customer Support We built www.FactoryDirect2you.com with one thing in mind - enabling our customers to purchase products easier. That means offering the best brands, great selection, low prices, and the best service. Shopping with your credit card with www.FactoryDirect2you.com is guaranteed to be safe and secure. This Web site is tested and certified daily by ScanAlert to pass the FBI/SANS Internet Security Test. Every item on our website is brand new with the full manufacturer's warranty. We do not carry any refurbished or reconditioned items whatsoever. Rest assured, we take the trust you've place in us seriously and will never abuse that trust. www.FactoryDirect2you.com does not and never will sell or rent your personal information to any third party subscription companies. Every e-mail inquiry will be responded to within the hour (on business days). Online Security Customer Support Email Us Shipping Information Gift Boxing/Wrapping Taxes Credit Cards Accepted Warranty Information Return Policies How To Place An Order Ordering Important Notes Coupon Policies Contact The Webmaster Email Us: For sales questions, please email us at: sales@www.factorydirect2you.com For Customer Service, Returns and for any other help, please email us at: customersupport@www.factorydirect2you.com  Shipping Policies Orders received by noon EST usually ship same day unless otherwise stated, although some delays may occur due to circumstances beyond our control. We offer the following shipping methods and delivery times: UPS Ground Residential (5 Business Days) UPS Next Day Air (Next Business Day) UPS Next Day Air Saver (Next Business Day Afternoon) UPS 2nd Day Air (2 Business Days) UPS 2nd Day Air AM (2 Business Days AM Delivery) UPS Ground Commercial (5 Business Days). A business name must be specified. U.S.P.S. Priority Mail (approx. 3-4 Business Days) Please refer to the following shipping chart to see approximate ground transit time to your shipping location. The delivery times on this table are estimates used for reference and are not guaranteed by www.FactoryDirect2you.com or UPS.
Shipping Charges We charge you the actual price that you pay for shipping. We do not charge you any handling fees or any other "extra" shipping costs. To see your shipping costs, please go to the order from and fill out your shipping information and preferred shipping method. When you move onto the billing page, your actual shipping costs will be displayed for you in your order total. Items over 150 pounds may have additional shipping charges added and may not be eligible for free shipping offers. Free Shipping offers are valid only on orders shipped via UPS Ground within the contiguous 48 states. Any other method will be charged for shipping. We reserve the right to add shipping charges to any order that is not qualified under these terms. You will be notified before any shipping charge is added. If you choose U.P.S. as your shipping method you will receive an email from us that will allow you to track your order all the way to your door. Yahoo’s computer always assumes that your entire order will be shipped in one box. If this is not possible, then we will add $5 to cover some of the extra charge associated with more than one box. We will give shipping charges to you via e-mail for shipment outside of the United States and request your approval prior to shipment. Some items are not available for shipment out of the contiguous United States. Orders must have a US billing address. We cannot be responsible for delivery or timing of Priority Mail orders since we have no control or tracking from the Postal Service. If you desire tracking and a guarantee of delivery within 3 days, you should use either Next Day, Second Day, or Three Day Select from U.P.S. Please enter addresses carefully as we must pass on the extra charge ($5.00) that UPS imposes for incorrect addresses. We usually will fill your order the same day you order. If there is a wait of more than 5 days, we will notify you by EMAIL. Shipping times are approximate and are not guaranteed. Free shipping offers are valid on orders shipped via UPS Ground, inside the 48 contiguous states only. We must charge extra for Priority Mail, Hawaii and Alaska. If you inquire about your order, please include your order number. If you receive a broken or damaged item please call U.P.S at 800-PICK-UPS and file a claim. They will contact us within a day and we will send you a replacement. U.P.S. will arrange to pick up your product. Insurance coverage of up to $100 per item is included with your order. If you would like excess coverage for a nominal charge include this request in the comments section of your order. Gift Boxing/Wrapping Please note that Gift Boxing/Gift Wrapping is available on selected items for a charge $6.95 per item. On items that are direct shipped from a warehouse other than ours, gift wrapping is not available and is not refundable. Please feel free to call us at 866-233-6587, for any inquiries about gift wrap. Taxes We charge 8 1/4% tax for deliveries only within California. Credit Cards Accepted Please note that we accept MasterCard, Visa, American Express & Discover. Warranties Any product can be returned in NEW SALEABLE unopened condition within 30 days by prepaid freight or postage for a full refund less shipping charges. You must call 909-596-0511 for a RETURN AUTHORIZATION number prior to returning your item. Any return that does not have a return authorization number on the outside of the package will be refused. Items refused will only be refunded merchandise charges and will be charged a 30% restocking fee. Shipping and Gift Wrapping are never refunded. You must call or write us for return authorization and shipping instructions for items shipped directly from drop ship manufacturers. Return Policies Satisfaction Guaranteed Placing an order on our web site signifies that you agree to the following return conditions: Products may be returned within 30 days of shipment by PrePaid freight or postage. In order to return any item you must call us at 909-596-0511 to obtain a RETURN AUTHORIZATION NUMBER. Any packages without return authorization numbers will be refused. Returns must still be in brand new condition and have all the packaging and original contents included. No credit will be given for items returned after 30 days or not in NEW SALEABLE condition with all packing material included. If you return your order, you will be charged shipping (if package was shipped under a free shipping promotion, actual shipping charge will be applied), gift wrapping (if used) and a 15% restocking fee. Allow 6 to 8 weeks before inquiring about return credits. We can not respond to inquiries before that time and by using our site you agree not to dispute the charges for returned items until 8 weeks after receipt by us. Shipping and handling will not be refunded unless we shipped an incorrect item or an error was made on our part. You are responsible for shipping charges for all returns including defective items and damaged items over $100. We will pay for the shipping back to you on a replacement for a defective item. (Defective items are extremely rare). Please clearly mark the Return Authorization Number on the outside of your return (next to the shipping label is best). Please include a copy of your invoice and the form below. Please clearly indicate the reason for your return. Returns will not be processed without a Return Authorization Number and documentation including order number, address, credit card number, expiration date and reason for return. Items shipped directly from a manufacturer (direct shipped) will be charged 30% restocking fee on the total amount, unless they are defective, due to the costs we must incur. If you want to know if an item is drop shipped before you order you MUST call or email us. In order to return a direct shipped item you must call us for a return authorization number and specific directions for return or no credit will be issued on these items. You must then pay to have the item shipped back to you. Due to the nature and timing of direct shipped items from manufacturers, returning a direct shipped item to us without a return authorization number will result in no possible refund. ANY Free Shipping Item returned for any reason is subject to a 15% re-stocking fee under any condition. Click Here for a Printable Return Form -requires Adobe Acrobat Reader  Get Adobe Acrobat Reader - This is a FREE Download!Returns without a RETURN AUTHORIZATION NUMBER clearly marked on the box will be refused. Please return merchandise by a traceable method such as U.P.S. GROUND COMMERCIAL (This is usually the cheapest and most reliable method). No refunds will be given until we receive merchandise according to the above terms. Our shipping address is: www.FactoryDirect2you.com Returns Department 2095 Foothill Blvd. La Verne, CA 91750 Please allow 8 weeks after we RECEIVE your return to receive credit. Should you not receive credit you feel you are entitled to, please email Returns@www.FactoryDirect2you.com with the tracking number of the shipment BACK to us after 8 weeks from receipt. Please DO NOT inquire before that time as we will not respond. How to Place an Order at www.FactoryDirect2you.com www.FactoryDirect2you.com uses a shopping cart, which is the location where you compile your order. To place an order at our Online Store you will need to use the shopping cart. Once you are satisfied with your order, proceed to checkout, where you will actually buy your item. Filling a Shopping Cart Find the item(s) you would like to purchase by using our catalog. You may use our search engine or browse by product category. To use the search engine, simply enter what you are looking for and press search. To browse, click on one of the product categories, located in the top left hand corner of the entrance page. When you find an item you would like to order in a product category (a list with several items), simply select a quantity and press the Order button. This will add that item to your Shopping Cart. To see more information about the item before you buy, click on the name of the item. When you find an item you would like to order from the product page, click on the Order button. This will add that item to your Shopping Cart. Each time you add an item to your Shopping Cart, the item will appear in your shopping cart, located in the left hand navigation bar. If you would like to continue shopping after adding an item to your shopping cart, continue to search for items by using our search engine or by browsing by product category from the navigation bar on the left. If you are finished shopping, click on the Checkout button, located in the lower left hand corner of the entrance page just below your Shopping Cart. Or at the bottom of your shopping cart. Ordering 1. Go to your Shopping Cart page by clicking on the Check Out button in the lower left hand corner of the entrance page. 2. Review the items in your Shopping Cart. 3. Remove any items you do not wish to purchase by clicking on the small box at the beginning of the appropriate row, producing a check, then press the Update Order button. 4. To change the quantity of an item, change the number in the box, and press the Update Order button. 5. Pressing the Empty Cart button, removes your entire order. 6. When you have finished reviewing your list, click on the Check Out button. 7. A personal information page is then displayed where you will input your name, address, credit card info, and any special instructions for your purchase. 8. An Order Confirmation page will then appear. This is your last chance to change your order. If you have changed your mind about an item or if you find an inaccuracy, click on the Change Order button. 9. If everything is correct, click on the Continue button to complete the transaction. 10. After your order is submitted, a thank you page will appear. Print a copy of this page using your browser; it contains valuable information about your order and will be your receipt. If you have problems printing this page, please write down your order number for future reference. Important notes Building a Shopping Cart is not a commitment to purchase the items in your Cart. You will have the opportunity to remove items from your shopping cart before you finalize your order. To return to your Shopping Cart from anywhere within the site, click on the Checkout button located in the lower left hand corner. You will automatically be notified if your credit card information is not being sent by a secure channel. Low Price Guarantee - We guarantee that our prices are lower than many than you may find. We have fair prices on quality merchandise an do not claim to be the lowest price. Free Shipping - Free Shipping offers are valid only on orders shipped via UPS Ground within the contiguous 48 states. Any other method will be charged for shipping. We reserve the right to add shipping charges to any order that is not qualified under these terms. You will be notified before any shipping charge is added. Online Security Shopping with your credit card with www.FactoryDirect2you.com is guaranteed to be safe and secure. This Web site is tested and certified daily by ScanAlert to pass the FBI/SANS Internet Security Test. ScanAlert's security auditing technology allows the HACKER SAFE mark (located at the bottom of our page) to appear only when a Web site's current security status meets the highest published government standards. HACKER SAFE sites help protect you from identity theft and credit card fraud. www.FactoryDirect2you.com is a proud member of Yahoo! Shopping. Our goal is for you to be as comfortable using www.FactoryDirect2you.com as you are shopping in your local mall. Yahoo! Shopping takes extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet to prevent the information from being intercepted. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet. To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order. We are dedicated to providing you with a secure, worry-free shopping experience. Coupon Policies The following restrictions apply on coupons: One coupon on ONE item per customer. Item must be $25.00 or higher in value. One item per order per customer. Discount on one highest price item per customer. You must enter the code while placing your order. No discounts will be given after your order is placed. Online only. Subject to manufacturer price restrictions. Discount sales exclude All-Clad, Emerilware, Wine & Beer Coolers, Sewing Machines and Massage Chairs. If you take a discount on your whole order vs. ONE item, you authorize us to adjust your invoice to reflect the discount to just ONE item. Free Shipping offers are valid only on orders shipped via UPS Ground within the contiguous 48 states. Any other method will be charged for shipping. We reserve the right to add shipping charges to any order that is not qualified under these terms. You will be notified before any shipping charge is added. Contact the Webmaster greg@www.factorydirect2you.com Customer agrees to the above terms by virtue of placing an order on our site and receiving an email confirmation.  All rights reserved. For any questions about products or for customer service, Contact us via e-mail at: customersupport@www.factorydirect2you.com or call us toll free at 866-233-6587. |
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FREE UPS GROUND SHIPPING! On orders of $89.99 or more through Monday, May 2nd. Enter coupon code - c040317 - at checkout. See Details YOUR TRANSACTION IS COMPLETLY SECURE. If you are at all uncomfortable with purchasing online, please feel free to call us toll free at 866-233-6587 to place your order.
 All products stand with a 30 day money back guarantee, see Return Policies. All funds in U.S. Dollars. © 2002 www.FactoryDirect2you.com All rights reserved. For any questions about products or for customer service, Contact us via e-mail at: customersupport@www.factorydirect2you.com or call us toll free at 866-233-6587. |
