FactoryDirect2you.com features the most innovative brands, has the widest selection, lowest prices and unparalleled customer service. We want to thank you for visiting our site and exploring all that we have to offer. If you ever have a question about a product we feature, how a product works, or any other question please telephone or email our dedicated Customer Support Staff for a quick resolution. We can be reached at 866-233-6587 or 909-596-0511.
|Home > Customer Support Page
Thank you for visiting FactoryDirect2you.com
| 2093 Foothill Blvd.
La Verne, CA 91750
(909) 596-7611 Fax
(866) 233-6587 Toll Free
Customer Support Hours:
8:00 am - 3:00 pm PST M - F
Every item on our website is brand new with the full manufacturer's warranty. We do not carry any refurbished or reconditioned items whatsoever. Rest assured, we take the trust you've place in us seriously and will never abuse that trust. FactoryDirect2you.com does not and never will sell or rent your personal information to any third party subscription companies. Every e-mail inquiry is generally responded to within the hour (on business days).FactoryDirect2you.com Press Releases
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2014 Christmas Shipping ScheduleManufacturer direct ship items may not ship in time for Christmas delivery. Please call us, toll free at 866-233-6587 to check on availability.
As we want your items to arrive in time for Christmas Day, please review our
shipping schedule below. Unless otherwise indicated on a product information
page, all orders should arrive by Wednesday, December 24, 2014.
Orders received by noon EST usually ship same day unless otherwise stated, although some delays may occur due to circumstances beyond our control. We usually will fill your order the same day you order. We cannot guarantee that direct shipped orders will ship in a timely manner. If an item is backordered you will be notified by email. If there is a wait of more than 10 days, we will notify you by email. Shipping times are approximate and are not guaranteed.
|Place Your Order By
||Items and Recommended Shipping Methods
||Last day to order items using Ground Shipping.
||Last day to order items using Three-Day Shipping.
||Last day to order items using Two-Day Shipping.
||Last day to order items using Next-Day Shipping.
||Orders placed today or later will arrive after Christmas
||Merry Christmas! Best holiday wishes from all of us at FactoryDirect2you.com!
We offer the following domestic shipping methods and delivery times: UPS Ground Residential (5 Business Days)
UPS Next Day Air (Next Business Day)
UPS 2nd Day Air (2 Business Days)
UPS 3Day Select (3 Business Days)
U.S.P.S. Priority Mail (approx. 3-4 Business Days)
Please refer to the following shipping chart to see approximate ground transit time to your shipping location.
The delivery times on this table are estimates used for reference and are not guaranteed by FactoryDirect2you.com or UPS.
days in transit from:
LA VERNE, CA. 91750
Shipping Charges We charge you the actual price that you pay for shipping. We do not charge you any handling fees or any other "extra" shipping costs. To see your shipping costs, add your item(s) to the shopping cart and use our UPS shipping calculator by entering your shipping ZIP code and state. The shipping calculator will display the costs of the UPS methods available. If your order qualifies for a free shipping offer, the charges will be removed automatically or apply the coupon code in the shopping cart to see the total after shipping charges are removed. Items over 150 pounds may have additional shipping charges added and may not be eligible for free shipping offers. Free Shipping offers are valid only on orders shipped via UPS Ground within the contiguous 48 states. Any other method will be charged for shipping. We reserve the right to add shipping charges to any order that is not qualified under these terms. You will be notified before any shipping charge is added.
If you choose UPS as your shipping method you will receive an email from us that will allow you to track your order all the way to your door.
guarantees the day of delivery for every ground package you ship
to any address within the 48 contiguous states, except for any ground
package originating in Alaska or Hawaii. In addition, the guarantee
applies to shipments from Puerto Rico to the 48 contiguous states
and Conditions for details). Service Map colors may vary due
to differences in hardware and software. For the scheduled days
in transit for ground packages shipped within the 48 contiguous
states, please use the Time-in-Transit
Yahoo’s computer always assumes that your entire order will be shipped in one box. If this is not possible, then we will add $5 to cover some of the extra charge associated with more than one box.
We will give shipping charges to you via e-mail for shipment outside of the United States and request your approval prior to shipment. Some items are not available for shipment out of the contiguous United States. Orders must have a US billing address.We cannot be responsible for delivery or timing of USPS Priority Mail orders since we have no control or tracking from the Postal Service. If you desire tracking and a guarantee of delivery within 3 days, you should use either Next Day, Second Day, or Three Day Select from UPS Please enter addresses carefully as we must pass on the extra charge ($14.00) that UPS imposes for incorrect addresses.
Free shipping offers are valid on orders shipped via UPS Ground, inside the 48 contiguous states only. We must charge extra for Priority Mail, Hawaii and Alaska.
If you inquire about your order, please include your order number.
If you receive a broken or damaged item please call UPS at 800-PICK-UPS and file a claim. They will contact us within a day and we will send you a replacement. UPS will arrange to pick up your product. Insurance coverage of up to $100 per item is included with your order. If you would like excess coverage for a nominal charge include this request in the comments section of your order.
International OrdersFactoryDirect2you.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Please note that International Checkout places your order with FactoryDirect2you.com on your behalf and is responsible for all billing, shipping, and customer service issues related to your order.
To place an international order:
1. Select your items from our site and add them to the FactoryDirect2you shopping cart.
2. Select the International Shipping link in the shopping cart.
3. Confirm the items in your cart are ready for purchase and proceed to International Checkout by selecting the International Checkout button.
4. The item name, sku number and price will be transferred to International Checkout for processing.
5. To complete your order, you will be asked to fill in shipping and billing information on the International Checkout website.
Please note some items may not be eligible for International Shipment. You will be notified if an item is not eligible for International shipping.
If you would like assistance placing your order, please contact the World Class Multi-Lingual customer service
at International Checkout:
firstname.lastname@example.org. Or, you may call Customer Service at one of the following numbers:
USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196
Customer Service Hours: 8am to 6pm – Pacific Standard Time.
To check the status of your order or track your package, please log in to your International Checkout account at: https://www.internationalcheckout.com/login.php.
To learn more, view International Checkout's Terms & Conditions and Customer Service information at: http://www.internationalcheckout.com/cs.php.
International Shipping Questions:
Which countries can use International shipping?
International shipping is currently available WORLDWIDE from FactoryDirect2you.com. Our third party vendor, International Checkout, will ship to all countries around the world.
What payment methods are offered?
A full range of payment options! Customers may select to pay in their own local currency with Visa or Master Card. Additionally, you may pay via American Express, Discover, JCB, PayPal, Moneybookers, or Bank Transfer.
What about Duties and Taxes?
You have the option to pre-pay duties and taxes at a guaranteed rate giving you visibility and control over your shopping experience. While the ease of pre-paying duties and taxes at a guaranteed rate appeals to many; some savvy international shoppers prefer to pay landed cost upon delivery.
Can I check the status of my international order? - To check the status of your order or track your package, please log in to your International Checkout account at https://www.internationalcheckout.com/login.php
Do I need to use International Checkout for Puerto Rico, APO or FPO addresses? - No, you can use FactoryDirect2you.com's checkout if you're shipping anywhere in the United States including Puerto Rico, and all APO & FPO addresses. If we are shipping your order to Puerto Rico or an APO / FPO address your order will be charged based on our standard rates.
I have a question regarding my international order. Whom do I ask? - The friendly and professional people at International Checkout will be happy to assist you with any questions regarding your order. All inquiries should be directed to International Checkout at: http://www.internationalcheckout.com/contact.php Or, please call Customer Service at one of the following numbers:
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Germany Phone: +49.618.530.9342
Sweden Phone: +46.4069.35779
Ireland Phone: +01.443.3715
New Zealand Phone: +09.889.0408
Customer Service Hours: 8am to 6pm – Pacific Standard Time.
Important: Voltage Compatibility
All electronic devices sold are U.S. 110v. You, the customers, are responsible to make sure that your purchases are compatible with your voltage. All sales are final and cannot be returned or exchanged.
International Shipping Time in Transit:
International Checkout will get your items to your doorstep as quickly as possible. STANDARD SHIPPING arrives to your address in approximately 8-20 business days depending on your location. Expedited shipping options are available during checkout.
Orders placed through International Checkout are not eligible for return due to the cost and restrictions involved with shipping overseas. Most of the products that are available at FactoryDirect2you.com come with a manufacturer warranty as FactoryDirect2you.com only deals with trusted manufacturers. In the event an item arrives with manufacturer defects it will be covered (repaired or replaced) according to the manufacturer's warranty policy. If you have any questions please contact International Checkout at email@example.com to see if your item is covered under a Manufacturer Warranty.
Gift Boxing/WrappingPlease note that Gift Boxing/Gift Wrapping is available on selected items for a charge $7.95 per item.
On items that are direct shipped from a warehouse other than ours, gift wrapping is not available and is not refundable. Please feel free to call us at 866-233-6587, for any inquiries about gift wrap.
Taxes We charge Los Angeles County 8.75% sales tax for deliveries within California only.
Credit Cards AcceptedPlease note that we accept MasterCard, Visa, American Express & Discover.
WarrantiesMost products may be returned in NEW RE-SALEABLE condition within 30 days by prepaid freight or postage for exchange or full refund less shipping costs. You must call 909-596-0511 or email Return@FactoryDirect2you.com to receive a RETURN AUTHORIZATION number prior to returning your order. Refused deliveries will be subject to original shipment costs as well as return shipment costs. Any packages without FactoryDirect2you return authorization numbers may be refused. Returns must still be in brand new condition and have all the packaging and original contents included. No credit will be given for items returned after 30 days or not in NEW RE-SELLABLE condition with all packing material included. Returns will only be refunded merchandise charges and will be charged a minimum restocking fee of $10.00 or up to, but not limited to 30%. Shipping and Gift Wrapping are not refundable. You must call or write us for return authorization and shipping instructions for items shipped directly from drop ship manufacturers. If an item is defective we will replace it at no additional cost and will pay to have the defective unit returned. If no replacement is accepted then regular return policies take effect and the customer is responsible for return shipping fees as well as the cost of the original shipment and any restock fees.
Return PoliciesPlacing an order on our web site signifies that you agree to the following return conditions:
Holiday Return Extension - Our standard policy is to accept most returns within 30 days from the date of delivery. However, as most customers like to order holiday gifts early, so we have extended our returns period for the holidays.
Items shipped between October 1, 2013 and December 31, 2013 may be returned until January 31, 2014 for a full refund, subject to our other returns restrictions listed below.
Products may be returned within 30 days of shipment by PrePaid freight or postage. Credit will be given to the original billing account. Any gift item shipped from FactoryDirect2you.com may be returned by the gift recipient for a merchandise credit that can be used on a future FactoryDirect2you.com order. Refund checks are not available for gift returns. In order to return any item you must submit a request for return online, call us at 866-233-6587 or email Return@factorydirect2you.com to obtain a RETURN AUTHORIZATION NUMBER. Any packages without return authorization numbers may be refused. Returns must still be in brand new condition and have all the packaging and original contents included. No credit will be given for items returned after 30 days or not in NEW RE-SALEABLE condition with all packing material included.
**If you return your order without exchange, you will be charged shipping (if package was shipped under a free shipping promotion, you will be responsible for the actual delivery and return shipping fees incurred), gift wrapping (if used) and a minimum restocking fee of $10.00 or up to, but not limited to 30%. Refused deliveries may be subject to original shipment costs as well as return shipment costs. Orders cancelled before shipment will be subject to credit card processing fees.
Allow 2 to 3 weeks before inquiring about return credits. By using our site you agree not to dispute the charges for returned items until 4 weeks after receipt by us.
Shipping costs will not be refunded unless we shipped an incorrect item or an error was made on our part. We will pay for the shipping back to you on a replacement for a defective item. (Defective items are extremely rare).
Please clearly mark the Return Authorization Number on the outside of your return (next to the shipping label is best). Please include a copy of your invoice and the form below. Please clearly indicate the reason for your return.
Returns will not be processed without a Return Authorization Number and documentation including order number, address and reason for return.
Items shipped directly from a manufacturer (direct shipped) will be charged up to, but not limited to a 30% restocking fee on the total amount, unless they are defective. If you want to know if an item is drop shipped before you order you MUST call or email us. In order to return a direct shipped item you must submit a request for return online or call us at 866-233-6587 for a return authorization number and specific directions for return or no credit will be issued on these items. You must then pay to have the item shipped back to the shipper. Due to the nature and timing of direct shipped items from manufacturers, returning a direct shipped item to us without a FactoryDirect2you Return Authorization Number will result in no refund. Customer agrees to the above terms by virtue of placing an order on our site and receiving an email confirmation.
Click here to go to our online Return Authorization Submission Page.
Click Here for a Printable Return Form -requires Adobe Acrobat Reader
Get Adobe Acrobat Reader
- This is a FREE Download!
Returns without a RETURN AUTHORIZATION NUMBER clearly marked on the box may be refused. Please return merchandise by a traceable method such as UPS GROUND COMMERCIAL (This is usually the cheapest and most reliable method). No refunds will be given until we receive merchandise according to the above terms.
Our shipping address is:
2093 Foothill Blvd.
La Verne, CA 91750
Please allow 2-3 weeks after we RECEIVE your return to receive credit. Should you not receive credit you feel you are entitled to, please email Return@FactoryDirect2you.com with the tracking number of the shipment BACK to us after 4 weeks from receipt. Customer agrees to the above terms by virtue of placing an order on our site and receiving an email confirmation.
How to Place an Order at FactoryDirect2you.comFactoryDirect2you.com uses a shopping cart, which is the location where you compile your order.
To place an order at our Online Store you will need to use the shopping cart. Once you are satisfied with your order, proceed to checkout, where you will actually buy your item. Filling a Shopping CartFind the item(s) you would like to purchase by using our catalog. You may use our search engine or browse by product category. To use the search engine, simply enter what you are looking for and press search. To browse, click on one of the product categories, located in the top left hand corner of the entrance page.
When you find an item you would like to order from the product page, click on the "Add to Cart" button. This will add that item to your Shopping Cart.
Each time you add an item to your Shopping Cart, the item will appear in your shopping cart, located in the top right corner of each web page..
If you would like to continue shopping after adding an item to your shopping cart, click the "Continue" button at the lower left of the Shopping Cart.
If you are finished shopping, click on the "Checkout" button, located in the lower right of the shopping cart page.
Ordering1. Go to your Shopping Cart page by clicking on the "Check Out" button in the lower left hand corner of the entrance page.
2. Review the items in your Shopping Cart.
3. Remove any items you do not wish to purchase by clicking on the "Remove" link below your item.
4. To change the quantity of an item, change the number in the box, and press the "Update" button.
5. When you have finished reviewing your list, click on the "Check Out" button.
6. A secure shipping information page is then displayed where you will input the shipping name, address, any special instructions for your purchase and enter any applicable coupon code(if not applied in the shopping cart). Click the "Continue" button to move on to billing.
7. A secure billing information page is then displayed where you will input the name on your credit card, billing address and credit card information. When all information in completed click the "Send Order" button to complete the purchase.
8. An Order Confirmation page will then appear. Print a copy of this page using your browser; it contains valuable information about your order and will be your receipt. If you have problems printing this page, please write down your order number for future reference. If you have any errors on your order, please call us at 866-233-6587 or use the email link on the bottom of the page.
Important notesBuilding a Shopping Cart is not a commitment to purchase the items in your Cart. You will have the opportunity to remove items from your shopping cart before you finalize your order.
To return to your Shopping Cart from anywhere within the site, click on the "View Cart" button located in the upper right hand corner.
You will automatically be notified if your credit card information is not being sent by a secure channel.
Low Price Guarantee - We guarantee that our prices are lower than many than you may find. We have fair prices on quality merchandise an do not claim to be the lowest price.
Order Cancellation - If your order has not shipped, you may cancel it for any reason. Customers may cancel by calling 866-233-6587, 8:00 AM to 3:00 PM Pacific Time, Monday-Friday. Please have your order number ready for faster, more accurate service.
Free Shipping - Free Shipping offers are valid only on orders shipped via UPS Ground within the contiguous 48 states. Any other method will be charged for shipping. We reserve the right to add shipping charges to any order that is not qualified under these terms. You will be notified before any shipping charge are added.
Website errors - While every effort is made to have correct pricing listed. FactoryDirect2you.com is not responsible for typographical errors in pricing. If an error is made we will call you with correct pricing before processing your order. We are only human and mistakes are made from time to time. If you find an error on our site please feel free to report it to firstname.lastname@example.org.
Online SecurityShopping with your credit card with FactoryDirect2you.com is guaranteed to be safe and secure. Our shipping and billing information pages are served by Yahoo! through a secure https connection using 128-bit SSL v2/v3 encryption.
Security with McAfee Secure
This Web site is tested and certified daily by McAfee Secure to pass the FBI/SANS Internet Security Test.
McAfee Secure sites help protect you from identity theft and credit card fraud.
Security with VeriSign
FactoryDirect2you.com uses VeriSign to protect our site from threats that could compromise hosted site security.
Verisign is the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. With Verisign, data is hosted in a high-security, fully redundant, risk-free data center, you can be assured that you have a secure communication with FactoryDirect2you.com.
Security with Authorize.net
You can shop at www.FactoryDirect2you.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard.
www.FactoryDirect2you.com is registered with the Authorize.Net Verified Merchant Seal program.
Security with Yahoo! Merchant Solutions
FactoryDirect2you.com is a proud member of Yahoo! Shopping. Our goal is for you to be as comfortable using FactoryDirect2you.com as you are shopping in your local mall. Yahoo! Shopping takes extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet to prevent the information from being intercepted.
This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.
To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.
We are dedicated to providing you with a secure, worry-free shopping experience.
Join Our Mailing List Sign up for email updates and specials.
Coupon PoliciesThe following restrictions apply on coupons:
One coupon on ONE item per customer. Item must be $25.00 or higher in value. One item per order per customer. Discount on one highest price item per customer. You must enter the code while placing your order. No discounts will be given after your order is placed. Online only. Subject to manufacturer price restrictions. Discount sales exclude All-Clad, Emerilware, Wine & Beer Coolers, Sewing Machines and Massage Chairs. If you take a discount on your whole order vs. ONE item, you authorize us to adjust your invoice to reflect the discount to just ONE item.
Free Shipping offers are valid only on orders shipped via UPS Ground within the contiguous 48 states. Any other method will be charged for shipping. We reserve the right to add shipping charges to any order that is not qualified under these terms. You will be notified before any shipping charge is added. You will be responsible for the actual delivery and return shipping fees incurred for any item returned under a free shipping coupon. Some items are not eligible for Free Shipping. You will be notified if an item is not eligible for free shipping and the shipping costs are not on your order.
Contact the Webmastergreg@factorydirect2you.com
Customer agrees to the above terms by virtue of placing an order on our site and receiving an email confirmation.
© 2002 FactoryDirect2you.com
All rights reserved.
For any questions about products or for customer service,
Contact us via e-mail at: email@example.com
or call us toll free at 866-233-6587.